Security

It is advised to secure your account using Myend's two-step verification.

Signing in to Myend

In your Myend account, you can check when your password was last updated. Make sure to keep your password safe and use the two-step verification to additionally protect your account.

The selection controls show you:

If you have signed in from your phone
If you are using the two-step verification

Ways that we can verify your identity

In case there is a suspicious activity in your account, we can use the following to verify your identity or to contact you:

Recovery phone
Recovery email

Question 2

Account settings

Accepted Answer

User account

Manage your info, privacy, and security so you can always stay in control of your data on your Myend account.

Personal information

This includes your personal information such as:

First name
Last name
Birthday
Gender
Email
Phone number
Address
Password

Privacy & personalisation

Handle your data, activity and preferences. You have the option to permanently delete your Myend account with all of the data, messages and contacts. Also, you can download your data by exporting or printing a copy of your Myend account as a back-up.

Are you a Trustee?

What should you do if you are a Trustee and you lose access to the personal account of whom you are the representative Trustee? You can revoke your Trustee access via email without having a personal Myend account. Just ask the person you are representing to resend you a Trustee invitation.

Question 3

Delete your Myend account

Accepted Answer

Delete your Myend account

You can permanently delete your Myend account and all of your data, messages and contacts.

Please read the following carefully as this action is imminent and cannot be undone.

You’re trying to delete your Myend account which provides access to the Myend services. You’ll no longer be able to use any of those services, and your account and data will be lost by taking this action.

During the Beta launch of Myend you can request deleting your account by sending an email to: support@myend.com.

Question 4

What is an e-will?

Accepted Answer

What is an e-will?

Starting an e-will has never been so easy! It’s completely secure and we are there to help you along the way. Your account is strictly personal and only you can decide who you want to make information visible to. With easy-to-use tools, you can define an e-will and share what you would like to leave behind.

At this moment your Myend e-will is a non-legally binding digital document that helps the people you leave behind. Local laws do not recognize an e-will as a legal form. Therefore, an e-will cannot replace an official Last Will, Testament, or Codicil. This should change over time when laws are updated and ready to accept an electronic Will as a legally binding document.

There are multiple reasons why most people do not have a Last Will, Testament, or a Written Codicil. They postpone this decision, find it expensive and often difficult to write down their thoughts along with a lawyer or notary.

Myend will help you organize and define your wishes, but it cannot act as your legal Will at this point. Therefore, it's important to make sure whether your family will respect the choices you have written down in Myend. In case you have any doubts or if they choose not to follow up, you should consider a legally binding Testament. Family or child-related matters, real estate, valuable art, or financial assets are best to be arranged in a Testament.

An e-will is

Question 5

Download your data

Accepted Answer

Download your data

This app allows you to export or print a copy of your Myend account as a back-up. Make sure to upgrade to Myend PLUS to download a back-up. Once you do so, it will be automatically sent to your email address.

At this point, this feature is not available yet. If you wish to delete your data, please contact us via: support@myend.com

Question 6

When does Myend send your messages?

Accepted Answer

When does Myend send your messages?

With Myend messages, you can compose and store messages for the people you leave behind. Your messages are safely stored in your account and none of your messages are sent before you have passed away. So for that matter, your secrets are safe with Myend all throughout your lifetime.

No messages are sent during your lifetime

When you add a contact person to a message and haved stored this in your account, the message will not be sent.

The only way messages are sent is after confirmation of your death by your Trustees. Before this happens, they will receive access to your account after a Myend verification process and even then, they will only be able to see the data meant for them. So, messages to beneficiaries other than the Trustee will only be sent to them and are not visible for your trustee.

So, start writing your messages and make sure not to leave without saying goodbye! 😇

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